Using CheatSheets To Apply Best Practices

CheatSheet: Professional Communication For IT Workers

CheatSheet: Professional Communication For IT Workers

1.1 Pitfalls For Geek Culture

Name Second Thinking
No information barrier; sharing anything Information is power and profit margin. Only share the relevant
No hierarchy; just talk with code It’s more about people and business
Make all the possible improvements You may miss the priority and cross-functions cooperation
Value inovation over cooperation Working solo helps to try ideas faster; but PoC is different from products
Be absolutely accurate Human is not machine; So it is software development world
Curse of knowledge Normal people are not dummy; they just don’t have experience you have
Assume everyone is with good will You may be set up or manipulated
Rarely think about monetization Face it. Funding is very important, even for open source projects
Communication is not actionable Keep talking fancy tech, but few impressive highlights or actionable items
Do everything in a hard way Intellectual challenges may not be cost effective; you can’t do everything
Reference CheatSheet: IT Career Path, Cheatsheet: IT Communication, Cheatsheet: Opensource

1.2 Reference

Name Summary
SIPOC Diagram Supplier, Input, Process, Output, Customer
Six Sigma YouTube: Six Sigma

1.3 Facts

Name Summary
The only thing matters is what you value the most Pursuing different things will lead you to different action plans
Giving useful feedback is crucial for the senior Selling is even more important than doing
Choose realistic goals Are you sure you can afford that? And do you really need that?
Act differently for different persons Stereotype helps; but remember each individual is different
Don’t lie to yourself You will fail eventually
You can’t win big by working solo  
You can’t please everyone; Get the most of it  
Saving small money may harm the org as a whole  
Keep pushing until someone ask you to stop  
You don’t get paid for the effort you have spent Only for the value you have delivered
You can’t solve all conflicts & problems Some problems can’t be solved in your level or simply conflict of interest

1.4 Terminology

Name Comment
stretch goal an additional goal you set for your campaign in case you exceed your initial funding goal

1.5 Typical Things People May Want

Name Summary
Be sharper in technical skills  
Be more profitable  
Get more hands-on experience  

1.6 Typical Audience

Name Summary
Technical Geek  
Senior management  
Product manager  
IT workers  

1.7 Typical Communication Scenarios

Name Summary
When another team asks you to do some chore Small things can pile up to be a big demand of time
Express your feelings of inappropriate assignments/expectations  
Overlapped responsibilities for multiple members/teams  

1.8 Scenario – Technical Discussion Meeting

Name Summary
React fast for ideas people are presenting If you’re listening to my ideas, why I would spare time in yours?
Don’t underestimate your effort and values Trust yourself. You won’t buy, if servants keep complaining their own products
Understand the situation and big pictures  
Avoid going to extreme You will probably be wrong; and make people uncomfortable
Learn how to interrupt politely  
Ask questions with the format of yes/no  

1.9 Scenario – Talk For Your Initiatives

Name Summary
Do rehearsal in advance  
Let people talk more, before pouring  
Know what the audience is interested  
Watch and response, before insisting  
Drain info and opinions from others, before talking  
Every punch should right into the point  
You have to earn your opportunities The original assigment may not be good for both you and your employer

1.10 Scenario – Build First Image

Name Summary
Label yourself; inject perception to the audience People are clear your specialities for future opportunities

1.11 Scenario – Small Talks

Name Summary
Expression of “Thank You” Never underestimate the power of that
Be resourceful and useful  
Be interesting Smile and small jokes bring people close
Don’t make people feel bad  

1.12 Scenario – Talk With Evangelists

Name Summary
Don’t keep pushing people with “interview questions” They may walk away with pride hurted
People may not be able to explain problems/solutions clearly Not everyone have enough broad vision and in-depth experience
Ask the right question To right people, right situation
Admit your stupidity Don’t hide it
Set examples by taking hard jobs Show your muscle to win the trust and respect
People want to be super stars Companies would only need that for very few scenarios

1.13 Scenario – Decide When To Share

Name Summary
Be cautious to share the most real of your thoughts It could be a bad thing for everyone involved
Only share to relevant people with relevant info People may get confused; be less helpful

1.14 Scenario – Avoid Getting Emotional

Name Summary
Even if you don’t like each other, you two can achieve more together  
The world is never fair Avoid feeling angry, if something is unfair

1.15 Scenario – Reject Politely

Name Summary
Ask people to create a PR  
Ignorance is also a valid response  

1.16 Scenario – When To Ignore Issues

Name Summary
Some improvements may not be that valuable as them seem to be  
As long as you’re not blocked, don’t bother Track but think before escalating

1.17 Scenario – Shared Responsibilities

Name Summary
Don’t want to cover other ass, especially when you don’t like them  
The ability to work independently, regardless of existing obstacles  

1.18 More Resources

License: Code is licencommunication under MIT License.

Leave a Reply

Your email address will not be published. Required fields are marked *